FAQ
🛍️ Shopping Information
What types of ethnic suits do you offer?
We offer a wide range of Indian ethnic wear including Anarkali suits, straight-cut suits, A-line kurtas, Sharara sets, and kurta-pant-dupatta sets — all crafted in premium fabrics like cotton, mul, chanderi, and more.
Are the suits stitched or semi-stitched?
All our suits are fully stitched and ready to wear unless specifically mentioned in the product description.
How do I choose the right size?
Please refer to our detailed Size Chart available on every product page. If you need help, feel free to contact us on WhatsApp or through the support page.
How do I care for my ethnic suit?
Most of our suits are printed or delicately embroidered. We recommend gentle hand wash in cold water or dry cleaning for longevity.
✂️ Orders & Custom Requests
Do you offer customization or tailoring?
Currently, we offer standard sizes only. However, if you have a special request, feel free to reach out to us on WhatsApp. Customization is limited but we’re happy to help wherever we can!
Can I cancel or change my order?
Yes, you can cancel or modify your order only if it has not been dispatched yet. Once the parcel is shipped, changes or cancellations are not possible. Please contact us at the earliest for any updates.
How long will it take to get my package?
Orders are usually dispatched within 0–2 working days. Delivery typically takes 5–7 days within India and 10–15 days for international orders.
💳 Payments
What payment methods are accepted?
We accept all major debit/credit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is available within India on eligible orders.
Is it safe to pay online?
Absolutely. All online payments are processed through secure and trusted payment gateways.
What if the payment is deducted but the order is not confirmed?
Sometimes due to network issues, your payment might get deducted but the order may not reflect immediately. Don’t worry — if this happens, please share the payment screenshot or transaction ID with us on WhatsApp or email. We’ll verify and assist you to confirm your order.
📦 Shipping & Delivery
How long does delivery take?
Orders are dispatched within 0–2 working days. Delivery typically takes 5–7 days within India, and 10–15 days for international orders.
Do you offer international shipping?
Yes, we ship worldwide. Feel free to reach out to us on WhatsApp regarding this.
Can I track my order?
Yes, a tracking link will be shared via email or WhatsApp once your order is dispatched.
What should I do after receiving my parcel?
Please record an unboxing video while opening the parcel. This helps us quickly resolve any issue related to missing or incorrect items.
🔄 Returns & Refunds
What is your return policy?
We offer easy returns or exchanges for unused, unworn products. Please refer to our Returns & Exchange Policy for full details.
What do I do if I received a tampered box?
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at 07073700647.
What if I receive a damaged or incorrect item?
We’re very sorry! Please share an unboxing video and photos with us within 24 hours at 07073700647 or jaipurkali.store@gmail.com. We’ll resolve it promptly via refund, exchange, or store credit.
How do I initiate a return?
Please contact us on WhatsApp or through the Returns page with your order details and parcel opening video.